General Terms and conditions

General terms and conditions of Van der Valk Hotel Antwerp, Luitenant Lippenslaan 66, 2140 Antwerp

CANCELLATION POLICY
Cancelling/changing reservations
§1 The cancellation policy below applies to all reservations at VAN DER VALK, whether for the rental of Hotel rooms, Halls or for reservations in our Restaurants.
§2 By "cancellation" we mean a cancellation of an entire booking. If only some Rooms or Tables within a booking are cancelled, we call this a "modification".
§3 If different cancellation conditions apply, these are always indicated in the offer concerned or in the booking confirmations. This can be the case, for example, with temporary promotions, booking conditions of External Providers, VALK LOYAL benefits or cancellation insurance.
Procedure to change or cancel bookings
§1 All requests for changes (e.g. increase or decrease in the number of guests/rooms or adjustment of dates of stay) and all cancellations must be communicated as soon as possible in writing or via a digital link that we send you for this purpose.
§A change or cancellation is only valid once it has been confirmed in writing by us. If you wish to modify your booking, we may (i) accept or refuse the modification, (ii) offer the modification free of charge or charge a cancellation fee based on the cancellation fees mentioned below.
§3 Any form of "no-show", regardless of the reason, does not count as a valid cancellation. The total price of the reservation made remains due in full in such a case.

Cancellation fee & costs
§1 Unless explicitly stated or agreed otherwise, in the event of cancellation or change in the number of guests, participants and/or rooms, you will owe a flat-rate cancellation fee as follows:
- Reservations up to and including 9 persons/rooms
- Free cancellation up to a maximum of 24 hours before the scheduled arrival date.
- No refund is possible within 24 hours before the scheduled arrival.
- Reservations from 9 persons/rooms
- All or part of the booking can be cancelled without cancellation charges up to 120 days before the date of arrival.
- Between 119 and 85 days before the date of arrival, 75% of the number of rooms per night can be cancelled without incurring cancellation charges. Any additional cancellation will be charged at the contractual price.
- Between 84 and 60 days before the date of arrival, 50% of the number of rooms per night can be cancelled without incurring cancellation fees. Any additional cancellation will be charged at the contractual price.
- Between 60 and 15 days before the date of arrival, 25% of the number of rooms per night can be cancelled without incurring cancellation fees. Any additional cancellation will be charged at the contractual price.
- Less than 15 days before the first date of arrival, a fixed cancellation fee of 100% of the price of the cancelled room reservation will be charged.

Jurisdiction/legislation

This Agreement shall be governed exclusively by Belgian law.
Any disputes concerning the validity, interpretation and implementation of the Agreement, or billing and implementation can only be brought before the courts of the district of Antwerp.